WHAT'S A VIRTUAL ASSISTANT AND HOW DOES IT WORK?

A virtual assistant is a professional freelancer who provides tailored help to businesses and individuals on a variety of administrative and digital tasks. VAs can help regularly, periodically, or on one-off projects. VAs generally work remotely and across all time zones, but if you're based in Wales, UK, there are more opportunities for face to face meetings.

I'VE NOT COLLABORATED WITH A VA BEFORE. HOW DOES IT WORK?

Potential clients usually discuss their needs on an initial 30 minute free consultation call.  This is followed up by a Project Proposal which will specify deliverables, timescales and pricing. When in agreement, the client then signs their contract and the partnership can begin.

IS THERE A MINIMUM CONTRACT LENGTH TO YOUR VA PACKAGES ?

A rolling easy-in easy-out policy works best for both sides so there is no minimum contract length. In order to end the partnership just provide notification in writing, and the process of detaching from your project can begin  - usually by the end of the current month, or a month of your choice.

WHAT ARE YOUR NORMAL WORKING HOURS?

Business hours are generally Monday - Friday, 9am – 5pm GMT. All correspondence received outside these business hours will be answered the next business day. Night and weekend business hours can also be reserved for prior approvals or urgent situations

I'M ON A RETAINER PACKAGE. HOW DO I KNOW WHEN MY HOURS ARE USED AND ON WHAT?

All monthly hours and tasks are tracked using the Clockify time management app . You'll receive a summary at the end of each month that gives an overview of hours and completed tasks. You can roll over up to 5 hours per month, depending on your retainer package.

HOW DO YOU ENSURE MY DATA AND IP IS PROTECTED?

The privacy / GDPR policy details all the safeguards in place to protect your data. Day-to-day admin is conducted over a Virtual Private Network (VPN) and all file storage and transfer is cloud based and encrypted. A Non Disclosure Agreement (NDA) can be bolted onto your agreement at no extra charge. No data is retained after the end of each contract.

WHEN AM I INVOICED AND HOW DO I PAY?

Retainer hours are billed monthly in arrears, as are all reocurring packages. One off projects are billed 50% at the start date and 50% on completion. Payment and bank details are included on invoices, which will be sent to your inbox on the last working day of the month. E-receipts follow every payment. 

WHAT ABOUT HOLIDAYS AND ANNUAL LEAVE ?

You will be notified of any planned leave as soon as possible and well in advance of the date. It is also entirely possible that this will not affect your project if you are a remote client. Unplanned illness will not be deducted from any retainer package and all time will be made up as soon as it's possible to do so.