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Assistant Anna
SUPPORT
Frequently Asked Questions
Got questions about hiring an executive assistant?
Here's everything you need to know before we get started.
What's an Executive Assistant and how does our collaboration work?
Executive Assistants are business professionals with significant C-suite and executive business backgrounds. I deliver tailored, high-level support on all your operational and strategic tasks. I can support you remotely on regular, periodic, focused or on one-off projects. Or, if you're based in the UK/Europe, I can offer regular in-person planning and project review meetings as part of your package.
I've never worked with an EA before, how do we get started?
The onboarding process is simple, efficient, and commitment-free. We start with a no-obligation 30-minute call (or local meeting) to discuss your goals, pain points and needs. I then follow up with a summary document detailing all deliverables, estimated timescales, and transparent pricing. If you're happy to proceed, we sign a basic, flexible contract, and begin the onboarding process. You're never tied into a long-term agreement, and are free to terminate with only one month's notice.
How do I securely deliver my data and grant you system access to my key accounts?
We initiate a short meeting dedicated to securely integrating and accessing your systems and programs: We work closely to ensure smooth navigation past initial authentication protocols and user permissions. Once secure access has been established for your key platforms, we rarely need to revisit these setup steps.
What are the standard working hours, and when can I request task to be done?
Standard hours are generally 9:00 AM – 5:00 PM (GMT). However, this is always flexible depending on the current project requirements. You're welcome to submit your ideas, tasks, or data via our shared work channel 24 hours a day, 7 days a week. I then review and action these submissions during working hours or at the earliest available opportunity.
I'm on a retainer package. How do I track deliverables and project progress?
Your retainer is primarily focused on deliverables and outcomes, not just time logging. But all project tasks are accurately tracked using an app. At the end of each month, you'll receive a concise summary outlining all completed projects and an overview of time utilised. Depending on your specific package, you can roll over 2–4 hours of unused time per month to ensure you maximise your investment.
How are my Intellectual Property (IP) and data protected (GDPR)?
Client confidentiality and data security are paramount: My privacy and GDPR policy outlines all safeguards in place. I am also a registered member of the ICO (Information Commissioner's Office) for governance. Non-Disclosure Agreements (NDAs) can be integrated into your contract at no extra charge. No client data or intellectual property is retained after the contract ends.
When am I invoiced, and what is the payment process?
I aim for clear, predictable invoicing. All retainer invoices are issued on the last working day of each month, and cover all services rendered in arrears. Payment is due within 5 working days of the invoice date. E-receipts are provided immediately upon settling the invoice.
How are holidays and annual leave managed?
I ensure your critical projects are always covered. You will be notified of any planned annual leave or holidays well in advance. Time will be added on before or after periods of absence.
You are free to pause your contract for 1 month out of every 12, to accommodate your own annual leave, for personal reasons, or during quiet periods.